Effective Date: January 1, 2024 slotozen
These Terms and Conditions ("Terms") govern your use of our online casino platform and services. By accessing or using our website, you agree to be bound by these Terms and all applicable laws and regulations.
By creating an account, accessing our website, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
If you do not agree to these Terms, you must not use our services and should immediately cease all access to our website.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website.
You must be at least 18 years old and legally able to enter into binding contracts to use our services. You must be a resident of Germany and comply with all applicable German and European Union gambling laws.
You may only create one account per person. Multiple accounts are strictly prohibited and may result in the closure of all accounts and forfeiture of funds.
You must provide accurate, complete, and current information during registration. You are responsible for maintaining the confidentiality of your account credentials.
We reserve the right to verify your identity at any time and may request additional documentation to confirm your eligibility.
We are committed to promoting responsible gambling practices. You acknowledge that gambling can be addictive and agree to gamble responsibly within your financial means.
You may set deposit limits, loss limits, and session time limits through your account settings. These limits are designed to help you maintain control over your gambling activities.
If you believe you have a gambling problem, you may self-exclude from our services for a specified period or permanently. During self-exclusion, you will not be able to access your account or participate in any gambling activities.
We provide links to professional gambling addiction support organizations and encourage players to seek help if needed.
All deposits and withdrawals must be made using valid payment methods in your own name. Third-party payments are not permitted and may result in account closure.
Minimum and maximum deposit and withdrawal limits apply and are displayed in your account. Processing times may vary depending on the payment method selected.
We reserve the right to request additional verification documents before processing withdrawals. All withdrawals are subject to our standard verification procedures.
Currency exchange rates, where applicable, are determined at the time of transaction and may be subject to fluctuation.
All games are provided by licensed third-party software providers and operate using certified Random Number Generators (RNG) to ensure fair play.
Game rules, paytables, and return-to-player (RTP) percentages are available within each game or upon request. You are responsible for understanding the rules before participating in any game.
Any attempt to manipulate, exploit, or gain unfair advantage in games is strictly prohibited and may result in immediate account closure and forfeiture of funds.
Game results are final and cannot be altered once the game round is completed.
All bonuses and promotions are subject to specific terms and conditions, including wagering requirements, time limits, and game restrictions.
Bonus funds must typically be wagered a specified number of times before withdrawal is permitted. These requirements are clearly stated in each promotion's terms.
We reserve the right to modify, suspend, or terminate any bonus or promotion at any time without prior notice.
Bonus abuse or exploitation may result in the forfeiture of bonus funds and associated winnings.
We collect and process your personal data in accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR).
Your personal information is used solely for account management, game provision, regulatory compliance, and customer support purposes.
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
You are prohibited from using our services for money laundering, fraud, or any other illegal activities. Any suspicious activity will be reported to relevant authorities.
Collusion with other players, use of automated software or bots, and any form of cheating is strictly forbidden and will result in immediate account termination.
You may not transfer, sell, or assign your account to another person or entity.
Our liability to you is limited to the extent permitted by applicable law. We are not liable for any indirect, incidental, or consequential damages arising from your use of our services.
We do not guarantee uninterrupted access to our services and are not liable for temporary service interruptions due to maintenance, technical issues, or circumstances beyond our control.
Your sole remedy for any dispute is to discontinue use of our services.
Any disputes arising from these Terms or your use of our services shall be resolved through our internal complaints procedure first. We aim to resolve all complaints within 30 days.
If you are not satisfied with our resolution, you may refer the matter to the appropriate Alternative Dispute Resolution (ADR) entity or regulatory authority.
These Terms are governed by German law, and any legal proceedings shall be conducted in the appropriate German courts.
You may close your account at any time by contacting our customer support team. Upon closure, any remaining funds will be returned to you after deducting any applicable fees or charges.
We reserve the right to close or suspend your account immediately if you breach these Terms, engage in fraudulent activity, or for regulatory compliance reasons.
Upon account closure, you remain bound by these Terms regarding any prior use of our services, and certain provisions will survive termination.
All content on our website, including software, games, graphics, logos, and text, is protected by intellectual property laws and belongs to us or our licensors.
You are granted a limited, non-exclusive license to use our services for personal entertainment purposes only. You may not reproduce, distribute, or create derivative works from our content.
Any unauthorized use of our intellectual property may result in legal action and account termination.
You are responsible for ensuring your device and internet connection meet the minimum technical requirements to access our services effectively.
We are not liable for any losses resulting from technical failures, internet connectivity issues, or device malfunctions on your end.
You agree not to attempt to gain unauthorized access to our systems, interfere with our operations, or use any automated systems to access our services.
We operate under licenses issued by the appropriate German gambling authorities and comply with all applicable regulations governing online gambling in Germany.
We may be required to report certain information to regulatory bodies and tax authorities as mandated by law. You consent to such reporting where legally required.
Changes in gambling laws or regulations may affect the availability of our services, and we reserve the right to modify or discontinue services to ensure compliance.
For questions regarding these Terms and Conditions, account issues, or general inquiries, please contact our customer support team through the designated channels on our website.
We strive to respond to all inquiries within 24 hours during business days. Complex matters may require additional time for thorough investigation and resolution.
All communications with customer support may be recorded and stored for quality assurance and training purposes.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.
These Terms, together with our Privacy Policy and any specific game rules, constitute the entire agreement between you and us regarding your use of our services.
Any previous agreements, representations, or understandings not expressly contained herein are superseded by these Terms.
Last Updated: January 1, 2024
By continuing to use our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.
